Thanks ironically to Covid-19, cheaper costs, healthier lifestyles and shrinking margins will lead to a new boom in business process outsourcing services in Tier II and Tier III Indian cities.
Ramesh Awtaney heads the iSON Group, Africa’s largest technology and BPO specialist with a presence in 29 countries, including India. The businessman, who is passionate about replicating the Digital India model in Africa, shares his views on the emerging trends in IT/ BPO space in India, Africa and globally, Donald Trump’s impact on the industry and iSON’s growth journey. What is your analysis of the Digital India programme? The Digital India programme has picked up remarkable pace over the last [...]